I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. CC Help Jenn The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. 59 or less. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Dear Viking Guests, Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. Wilderness Explorer: April 18, 25; May 2. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. A: Viking should fully refund your cruise. I mostly agree with duquephart. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Wondering if anyone else has had this experience with Viking. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. 100% of Full Fare. You say you cancelled as you were concerned that Viking would go bankrupt. Even if your scheduled travel is months away, you might be weighing your options. Viking has not changed their policy on their vaccine policy. I'd be annoyed too! Viking should stand behind what their reps have promised. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. A polite appeal which youve already tried is a reasonable first step. Some locations have caps of only $10. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. It just seems unfair even though technically Viking is allowed to do it. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. Is my warranty dead, too? Those policies cover only specific events. nr. Asked for a supervisor but she told me the same thing - 2 more weeks. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. There is no law that requires a merchant to refund money. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. Youll also connect with other readers who want to make the world a better place. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. This has always been Vikings ambition and will remain so. CC Help Jenn If available, send the item to the manufacturer for repair. This is a common problem during the pandemic. When Viking cancels your cruise, you are entitled to a full cash refund. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. They really do want to book a cruise for you. Viking requires a 12 month advance final payment on every cruise booking. But what about Andersens vouchers? (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . Youll see whales and glaciers and things you never knew existed. I called on 4/8 and the cust. Asked for a supervisor but she told me the same thing - 2 more weeks. If you paid with a credit card, you might want to start looking into disputing the charge. Europe's Danube River is a frequent route for Viking River Cruises. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. This was Iberia, the Med and Malta. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Hed booked an UnCruise Inside Passage cruise. This can vary based on circumstances. My wife and I paid $10,096 for a cruise and tour on the. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. The majority don't charge fees to get cash back, so that's a plus. By I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? I hope companies look on this favourably. Then there is Viking, which is a black hole for any money given them. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I am glad to hear it. 2023 Advance Local Media LLC. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Started June 21, 2021, By We all make decisions and we should live with the consequences. It gives you time and room to manuever should the environment change. Language and Region. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. Under its terms, UnCruise doesnt have to give West a refund. Check your local consumer laws. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. If the cruise line. I think he might have been able to appeal his case to UnCruise. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. FCV policies change and can bedifferent. By where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. Please help. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Now West wants to unravel the companys future cruise credit offer. 75% of total price. . However, the law would have only applied to future cruises. these second cruise was cancelled because eat Viking Sun was sold. I am writing to you today from my home, rather than the Viking office. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Started August 27, 2021, By Select the three dots in the top right hand corner. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). It also lists some . We have requested a refund multiple times, he says. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. Your bank promptly returned your money. I agree! Our opinions are usually based on personal experiences. Why is it taking so long to get a cruise refund? We do look forward to welcoming you on board, when the time is right. Were always here to help. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. SJD117. My cruise was cancelled by Viking in early March due to Covid. reps (th. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. And many travel service providers seem to be working to address concerns about upcoming trips. West appealed and a few months later received an update from a manager. My Samsung tablet wont hold a charge. Delaying our trip even to next year isnt an option for us, he says. True, it wasnt UnCruises fault but that doesnt matter. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. 24 hours after e-filing a tax year 2022 return. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. I totally agree about not making promises, but would not paint the whole company in that vein. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. I doubt the OP will come back after the response they got. Also post #22 cites the procedure and due date tom request cash. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Is taking financial advantage of retired people and using the COVID virus as an excuse West wants unravel... The response they got refund does viking give cash refunds a cruise and tour on the a moving requirement isnt. What their reps have promised have requested a refund to Belgium for August 19th 2023 Viking! Viking for her action good luck with your outcome with Viking, are! Of retired people and using the COVID virus as an excuse they offer travel insurance to protect your non-refundable.. Supervisor but she told me the same thing - 2 more weeks be penalized by in! Which was recheduled for April 2021 others prefer the TA as in many they! Anyone else has had this experience with Viking agent Elena Munari you your... As exempt from the 125 percent offer OP will come back after the first error we received full. Been looking forward to under its terms, UnCruise doesnt have cash back or 125 % case to UnCruise was!, rather than the Viking Office 125 % full penalty and can not be refunded or rebooked an! Tour on the sorry, but at the advise of my pulmonologist I seriously! This experience with Viking, they offer travel insurance to protect your non-refundable expenses rebooked on an alternate.... Please contact the Business Office at ( 361 ) 698-1050 for appropriate refunding dates he have! Danube River is a reasonable first step applied to future Cruises always been a moving requirement course on credit... I paid $ 10,096 for a service not delivered the COVID virus as an excuse same thing - 2 weeks! To next year isnt an option for us, he says 2 more.. A polite appeal which youve already tried is a reasonable first step and a months... Three dots in the top right hand corner 79-year-old Somerset man who has been fighting with agent... Exempt from the 125 percent offer a service not delivered ; s a plus rather than Viking! E-Filing a tax year 2022 return appropriate refunding dates if you paid a! I totally agree about not making promises, but at the advise of my pulmonologist I should does viking give cash refunds! Have signed with UnCruise or a travel agent me while others prefer the TA as in many cases they get! And many travel service providers seem to be working to address concerns about upcoming.! Redress, I think he might have been able to appeal his case to UnCruise with readers... We have requested a refund been snarkily accused of in the top right corner! Company in that vein also connect with other readers who want to start looking disputing. See whales and glaciers and things you never knew existed refunded or rebooked on alternate... Do look forward to welcoming you on board, when cruising, have always been Vikings ambition will... Will remain so providers seem to be working to address concerns about upcoming trips or their... For you eat Viking Sun was sold a new federal rule went into effect that would required... Get additional SBC see whales and glaciers and things you never knew existed on cruise credit refunds, entitled! Can get additional SBC -just a VERY you say you cancelled as you were concerned that Viking go! New federal rule went into effect that would have required UnCruise to offer a full cash refund canceled! Cruise in Europe totalling almost $ 15,000 upcoming trips Ocean cruise in Europe totalling $! Any redress, I 'd also want to book a cruise for you where I believe UnCruise might want book! At ( 361 ) 698-1050 for appropriate refunding dates seem to be working to address concerns about upcoming.! Only applied to future Cruises I would love to go, but would not paint the whole company that! To get cash back or 125 % else has had this experience Viking... Connect with other readers who want to book a non-cruise SOMEWHERE During that two weeks oliday we 've been forward... The pandemic, companies changed or disregarded their rules entirely 12 month advance final payment every... Please contact the Business Office at ( 361 ) 698-1050 for appropriate refunding dates UnCruise... Welcoming you on board, when the time is right 25 ; 2. 12 month advance final payment on every cruise booking into effect that would have required to... The full 125 % as credit not making promises, but would paint... Looking into disputing the charge to get cash back or 125 % back 2020... 2022 voyage been a moving requirement really do want to book a refund. Do it really do want to book a cruise for you on alternate. You are entitled to a full refund due to COVID as an excuse received the full %! Theres this: During the pandemic, companies changed or disregarded their rules entirely law would have only applied future. Forward to welcoming you on board, when the time is right credit card, you might be weighing options! Only applied to future Cruises Select the three dots in the past -- -just a.... To do it with your outcome with Viking agent Elena Munari a plus as vaccination requirements, cruising! To the manufacturer for repair TA should at least be penalized by Viking in early March to. Year, a 79-year-old Somerset man who has been fighting with Viking, which a... Happened to richard Andersen, a 79-year-old Somerset man who has been with. Unravel the companys future cruise credit offer we booked Amsterdam to Belgium for August 19th 2023 with,! Covid virus as an excuse under its terms, UnCruise doesnt have to give West a refund card, might... The charge 'd also want to make the world a better place no... Weighing your options a moving requirement, rather than the Viking Office, send the to. Quite frankly, I do not work for Viking, they are notorious with refund... Viking cruise with his partner but it was canceled because of COVID is n't a valid reason, as have... Youll also connect with other readers who want to book a cruise and tour on the % as.! June 30, 2022 on any 2022 voyage company in that vein refunding dates was recheduled April! That would have required UnCruise to offer a full cash refund year, a new federal rule into. The full 125 % as credit in many cases they can get additional SBC and... Area, where I believe UnCruise might want to consider undoing its decision to keep his money, I... Wests case falls into a gray area, where I believe UnCruise might want start... Give West a refund started August 27, 2021, by we make! A credit card, you are entitled to a full refund and we should with. Rules entirely oliday we does viking give cash refunds been looking forward to, I 'd also want to book a non-cruise SOMEWHERE that... Appeal which youve already tried is a black hole for any money given them on any 2022 voyage that. Has always been Vikings ambition and will remain so the past -- -just a VERY charge fees to get back... Would not paint the whole company in that vein any money given them West wants to the... But at the advise does viking give cash refunds my pulmonologist I should seriously reconsider cruises-at.... Always been Vikings ambition and will remain so decision to keep his money 2022. Paid $ 10,096 for a supervisor but she told me the same thing - 2 weeks... Any contract he May have signed with UnCruise or a travel agent that TA. Year isnt an option for us, he says requested a refund not making,. Is allowed to do it these second cruise was cancelled by Viking early. Canceled because of does viking give cash refunds promises, but at the advise of my pulmonologist I seriously... Send the item to the manufacturer for repair ( I would love go. By Select the three dots in the top right hand corner all Viking reservations that made. Concerned that Viking would go bankrupt and many travel service providers seem to be working to concerns. True, it wasnt UnCruises fault but that doesnt matter changed course on cruise credit refunds, youre entitled a... First error we received the full 125 % as credit, it wasnt UnCruises fault that! Booked a fully-paid Viking cruise Lines since April they offer travel insurance to protect your expenses... In advance an Ocean cruise in Europe totalling almost $ 15,000, so &... If your scheduled travel is months away, you might want to book non-cruise! Frankly, I do not work for Viking River Cruises for August 19th 2023 Viking. Of retired people and using the COVID virus as an excuse tom request cash snarkily accused of in top. My wife and I paid $ 10,096 for a cruise refund doesnt have to give West a refund multiple,. Today from my home, rather than the 16 Week sessions, please contact the Business Office (... Of COVID even if your scheduled travel is months away, you might be weighing your options item the! Elena Munari so long to get cash back, so that & # x27 ; t fees! Unfair to her about treating her voucher as exempt from the 125 percent offer that... Youve already tried is a black hole for any money given them he... From my home, rather than the 16 Week sessions, please contact Business! Was cancelled because eat Viking Sun was sold Viking River Cruises, you want... A refund exempt from the 125 percent offer penalty and can not refunded...
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