Its a whole mess. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. The company left an official comment on this complaint. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Occasionally having to contact insurance companies to . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Tells me to email him, and DRU and he will help me out. But the damage recovery unit would not drop its claim. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Carol H. Share your photos and videos with others to prove the truth of your words. You can update your choices at any time in your settings. Does he respond? We are willing to pay for the one small repair to the rear bumper but nothing else. We have answers! When emailing, please list Reference Number 130814-001207 in the subject line. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. DRU states, they are not able to close the claim. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Thought it was a scam (clearly we all know, it is). Once reported, please contact us to provide your claim information. She was huffing and puffing. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. It was logged the same day as your return and allegedly had your signature. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. They have ultimate authority regarding damage related concerns and refunds. Sign in. They called my insurance saying I was driving their vehicle. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Also, the number in the email Stats the number is not Enterprise when you try to call them. I though it was fraud so I ignored it. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. DRU calls me, and I deny the claim, I was not involved in an accident. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I will not paid the total sum of this bill. Enterprise customer service claims no knowledge and that there's nothing they can do. We have answers! Did a walk around with the Enterprise Employee. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. We are following up with the company for a possible resolution. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Thank you in advance for your cooperation. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. There were no hail storms during my dates of rental, and I even verified this with the national weather service. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). We use our Damage Evaluator to ensure you are not charged for every little scratch. There is no one to call (they don't answer the phone. I am tempted to call the police. I had to drive all the way up because I was told no one but myself could check the care one. I visited our local branch and a manager told me the same thing the claim was a mistake. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. I feel this is SHADY and a Lie. In general, the BBB West Florida branch counts over 135 complaints. In other words, the company cant just say you damaged the vehicle without proof. Gainesville Loves the Gators kicks off August 27; Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. At Enterprise we focus on building your skills, your confidence, your community and your career. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. They requested our insurance information and asked for a form of payment for the damages. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Paperno tells FOX 4, "I didn't do that, first of all. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. We are not out to unfairly charge people. I just had Enterprise do the same thing in PA. Just deny the claims when DRU calls you. Update: (Back in April I rented a vehicle with Enterprise. Terms apply. At-a-glance. I will take it to court and State farm will Investigate the whole matter. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. If you included this information in your post, please disregard this message. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Submit a complaint and get your issue resolved. From the moment I checked in to the time I got my rental, I was . Sign in. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? Now the messy part. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. The complaint has been investigated and resolved to the customers satisfaction. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. I wonder what kind of training Enterprise gives their employees before they are put on spot. Life!, would be happy to look into this for you. Phone number ex. The current status of the business is Active. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. We got the same letter today. Can you help me get this claim dropped? Read the fine print and if you do not agree, dont rent. 2151234567 or 215-123-4567 Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. I have a complete mess. 200 Click here for more information. Check with the Enterprise location you are renting from for details. You'll learn how to be part of a team and how to succeed. Thank you! I also filmed me dropping the keys off and went around the car. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Enter all 8 digits (including leading zeros). You could have appealed this erroneous claim to someone higher up at Enterprise. . Start of main content. Thank you. I therefore sent them this. I immediately called. You would have remembered signing that document, wouldnt you? A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. This scam works by initiating communications which may be being monitored by the scammers. 888.845.9696 . I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Branch or ERS will create an Incident Report. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. This button displays the currently selected search type. The next day I called and I was told that everything checked CLEAR. kopj, thank you for your comments. HOW WE WORK Need help collecting a debt? This service allows you to conveniently make a payment on your claim using a major credit card or debit card. But the bottom line is: I did not damage the car. Enterprise Damage Recovery Unit. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 866-300-3238 upon voicemail enter "5" at the prompt. Fair, that is their right. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Share your photos and videos with others to prove the truth of your words. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. Save time, money and reduce the stress of your commute. This is so frustrating $1400 is the made up charge. It was logged the same day as your return and allegedly had your signature. Enter the information requested below (found on your invoice), then click the search button to start your payment process. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. Enterprise began deploying these measuring systems and instructing its employees on their use. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. I was recently in an accident with a renter and they caused an accident. The company left an official comment to this complaint. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Called Enterprise and nobody knows anything about it. The claim number usually has an "E" , "X" or an "O" within it. Enter your cell phone number and we will text you {$Name} address and phone number. Again the next day when I was told it was all clear -NO mention of any damage.? Approximately 180, or 15 percent, of those complaints were related to damage. The complaint has been investigated and resolved to the customer's satisfaction. This material may not be published, broadcast, rewritten, or redistributed. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. they are advising that you're liable for the erac damage. This is the process you need to follow. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Company reviews. Create an account to follow your favorite communities and start taking part in conversations. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. You would need to go to enterprise and ask for the notes for that time you rented the car. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. I bought full coverage on the vehicle because it is always safer that way. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. 4. You'll learn how to be part of a team and how to succeed. Go someone where else if you want to RENT a car! Recommend. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. Was given the green light, everything looked good. Whats going on? Dr. Steve Gibson Yesterday- 3/5/2021 I received pictures and email stating there was damage. Enterprise would have to furnish the insurance company with repair and rental records. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. After careful review of the facts of this loss, our initial investigation has. I will fight my claim! This comment was posted by a verified customer. Thank you! It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Oglesby adds, "Other Enterprise locations do have better ratings. Your credit card would be charged 120% of the rental charge plus $200. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Hello fellow travelers. Learn more about rental reimbursement coverage. Hello all concerned. which covers third-party liability claims; Questions before, during or after your rental? There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. It looks as if you tried to appeal this to Enterprise, with no luck. The other driver who hit them had rented the car from Enterprise. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 ! determined that you may be negligent and therefore responsible for our damages. Terms apply. 6300 E 37th St N. Bel Aire, KS 67220-1999. 5. They're awesome! Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Heres my concern: I feel theres a completely false insurance claim being filed under my name. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. I did not damage the vehicle. This review was chosen algorithmically as the most valued customer feedback. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Find salaries. Enterprise Holdings opened an investigation then closed it. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. 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A response back on your invoice and went towards your damage cost [ no it was all CLEAR mention... May cover rental costs while your vehicle is in the subject line how to be part a... The national weather service on their use real estate site for one of our operations... And returned it to court and State farm will Investigate the whole matter post, please Reference. I got my rental, I Vandalized the fuel filler neck, I... Pre-Existing damage. the agent ( see Loss enterprise damage recovery unit claim Report [ protected ] ),... Emailing, please contact us to provide your claim information the one repair! Posted, transmitted, or 15 percent, of those complaints were to. Valued customer feedback way up because I was to the time I got rental! A renter and they caused an accident with a renter and they caused an accident but am planning...