You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. The discount on your initial order may be different from the discount on recurring orders. We are always looking for ways to improve and would love to hear your opinions. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Formed in 2004, Myprotein has expanded at an incredible rate. To make any HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. Once you have processed your return online, you have a further 14 days to return your item(s) to us. Login Register Your Orders Your Referrals 0 0 Basket There are currently no items in your basket. No code needed. Where can I find your Terms and Conditions? If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. This will then apply the voucher to your order. What should I do? By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation. Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. We will not pay any royalties or compensation to you or any third party for use of the Content. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. If your delivery address is within the United Kingdom, no additional taxes will be charged to you. (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. This means that ordering with us will continue as normal and there will be no change to your shopping experience. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. 30% OFF @ NO MINIMUM SPEND. . You'll note the customer pays the return costs, and custom orders are non-returnable: The company sets out its own refund conditions, which give customers 30 days to return items rather than 14: For services, again, you only need a brief clause setting out the rights to cancel. World's No.1 Online Sports Nutrition Brand. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. Is any alcohol used in any of the products? We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. Deko is a credit broker, not a lender and does not charge you for credit broking services. You can contact them through your account. If you like Myprotein UK you might find our coupon codes for Swank A Posh, Maxpack.co and Natural Cycles useful. Belgium (for addresses in Belgium and Ireland). What do I do if I have not received my order? I have ordered impact whey protein *. 35% OFF @ $50. . We will not refund postage for items found to be in good working order. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. arrow_forward. Discount percentage decreases periodically over time, as stated. The value of the gift voucher cannot be converted back to cash. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. Safety starts with understanding how developers collect and share your data. the controller in respect of your data will have been The Hut.com Limited. We always try our best to answer all queries within 1 working day. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at: Customs clearance responsibilities for EU delivery addresses. In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. What should I do? Verified. Please double check the email you have entered! exercise your rights in accordance with applicable law. received was not a marketing email. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. Please double check the email you have entered! 2. What is the amino acid profile for X product? Competitions are only open to residents of the UK (excluding Northern Ireland). 3. Your goods will be cleared for customs purposes in one of the following clearance countries: 2. Value 51. transferred within the THG group to a newly created legal entity as part of an If you have any queries regarding these Terms then please contact us. Please dont throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. The best Myprotein UK discount code available is ZERMATT. I have lost a Gift Voucher. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. Are there going to be any changes to shipping fees? Shopping. If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how. If you do not want us to reattempt to process Please don't place a new order until you hear from us. The Website may only be used for lawful purposes and in a lawful manner. We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Once received, we'll refund the amount for the returned goods and send you a notification via email. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. What do I do if I have ordered the wrong item? address you have provided to us. You have 30 days from the date of receiving your order to initiate a return. You can choose to cancel individual items or the whole order. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. It is the perfect way to give a gift when you dont know what to buy! Sign up for exclusive offers, tips & tricks. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. We're sorry to hear your code isnt working! These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. (vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. personal data have come to an end; where you object to our processing of your To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. We pride ourselves in providing a broad selection of products at exceptional . Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Check MyProtein SE's website to see if they have updated their order changes & cancellations policy since then. Clicking 'Use Code'will apply the discount. Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). All discounted products and subscription products are excluded from the Referral Scheme. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. In the country in which your address belongs. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. We have made all the necessary changes to ensure that any products sent from the UK to EU addresses are delivered as normal with no impact to you. Skip or cancel any time We'll send you a reminder before each delivery. This can take 3-5 working days from the date we receive the return. Enjoy an EXTRA +5% OFF your first order! Log-in to your account and you'll find all the options you need. h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. Returns 46. All of our decisions will be final and binding and no correspondence will be entered into. If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. The original expiry date will still apply. If you would like to discuss working in partnership with myprotein.com or are interested in vend and trading opportunities please contact us at trade@myprotein.com. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. We will comply with any requests to Only one prize will be awarded per household. We are now pleased to be able to offer Myprotein to the USA. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us. How do I make a change to my order? $14.99. We take pride in our products so were sorry to hear youve received your order damaged. Need some more help? Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. The prize cannot be exchanged, refunded or transferred. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. A brief summary that details the actual complaint. The new have been transferred to them. So far great results. You can also buy other products at the same time as placing your order for Gift Voucher(s). Skip or cancel any time We'll send you a reminder before each delivery. It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch. Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. Discount applied at basket, excluding free gifts and other promotional items. had to date, we identified that the current Group legal entity structure does Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand. If the code doesnt work then you'll need to check you're not trying to use more than one offer, you can only use one per order. Please send us a message through your account. This can take 3-5 working days from the date we receive the return. entity in a commonly-used format. We want to resolve the matter. Gift(s) automatically added to basket when offer requirements are met. The Promoter reserves the right to change these terms and conditions at any time (and any such change shall be notified to you by text). Product Overview. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. If you are entitled to a refund then we will refund the price of your item. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. If you submit a review, you grant us a non-exclusive, royalty-free,perpetual, irrevocable, and fully sub-licensable right to use, reproduce,modify, adapt, publish, translate, create derivative works from, distribute,and display such content throughout the world in any media. As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. The Myprotein Gift Voucher is available in 10, 25 and 50 denominations and enables you to give a gift when you dont know what to buy. We take the risk of internet fraud very seriously. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. What should I do? These could include but not be limited to mackerel, salmon and sardines. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! The item I ordered is out of stock. You are also entitled to contact your local supervisory authority for data I opted out of (marketing emails), so why did you send me this email? Use is at our discretion and we are not obliged to use your Content in any particular way or at all. For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. Plus, we ship all items separately, making sure you get what you need as quickly as possible. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. You will This card is from the courier and lets you know where your parcel is and how you can collect it. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. please ensure that any security seals or tags are still intact. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. which case please use the link you see at the bottom of the email. Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? The products sold on the Website are not for re-sale or distribution. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020. d. You can cancel your subscription at any time by raising a request via your My Account page. What should I do? We provide a self-serve option so that you can process your return quickly and easily. Once you've placed your order we cannot make any changes to it. The winner of a prize will be notified within 28 days after the winner has been ascertained. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. What type of fish are our omega soft gels sourced from? attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. Use the enter key to expand submenu items. Check everything is correct and you're good to go! In most cases 10% 15%. Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? Data privacy and security practices may vary based on your use, region . Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices. However, we have collected these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. Has my data been transferred to someone else/a third party? Once youve logged in youll see each individual order that youve placed with us. Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold. By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms. To start your return, follow the steps located within the returns policy by clicking HERE. There are no price changes as a direct impact of Brexit. j. 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