File your review. Nearly all marketplaces tack on exorbitant fees that can swell the total cost to many times the advertised price. .top-of-article-prompt{border-bottom:1px solid #cccccc;padding-bottom:32px;}. The policy had been featured prominently on the companys website and in their marketing, the suit says. Click Accept if you consent. He manages Reveals Reporting Networks, which provide more than 1,000 local journalists across the U.S. with resources and training to continue Reveal investigations in their communities. drug injury lawsuits and product liability lawsuits. Its true in every marketplace.. status of any class action settlement claim. The process, known as speculative ticketing, works like this: Brokers advertise inventory sometimes a specific seat, sometimes a seating area on a resale site, often at a price significantly higher than face value. In an interview, Don Vaccaro, CEO of TicketNetwork, the platform where Pender bought a ticket that never materialized, said, I dont think weve had a complaint in the longest time from anyone. And he pointed out that the primary market has its own share of problems. Subscribe to our newsletter to get our investigations delivered straight to your inbox. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, says Traders lawyer, Nicholas Coulson. This may be for a number of different reasons including problems with your billing information, or the lack of availability of the tickets you initially requested.. Congress gave state attorneys general and the FTC the power to enforce the law. If you have any other questions, please contact us at republish@revealnews.org. REBUTTAL BOX Theres an outdoor amphitheater in New York called Jones Beach Theater whose official website, jonesbeach.com, features a cartoon seahorse on the homepages top left corner. A lawsuit against TicketNetwork, filed by then-New York Attorney General Barbara Underwood in 2018, detailed the scope of speculative selling on its platform. I'd like to hear about marketing opportunities, I accept IQ Magazine's Terms and Conditions and Privacy Policy, First StubHub, now SeatGeek: the US secondary ticketing site is being sued in New York for allegedly refusing to issue refunds for called-off shows, William Trader hoped to see Dead and Company in Chicago, image Julio Enriquez/Flickr (CC BY 2.0). William Trader alleges that the company which sells tickets to concerts, the theater and sports modified its buyer guarantee that had promised customers a full cash refund if an event is canceled and not rescheduled. A twist of shock, then frustration, washed over the prospective buyers. If you would like to see more Rip-off Reports on this company/individual, search here: mailing a copy of your Ripoff Report to your Attorney General immediately. Thanks for your interest in republishing a story from Reveal. Photo by DaShaunae Marisa for Reveal. These different policies that are towards the customers . {"requests":{"event":"https:\/\/revealnews.org\/wp-content\/plugins\/newspack-popups\/includes\/..\/api\/campaigns\/index.php"},"triggers":{"trackPageview":{"on":"visible","request":"event","visibilitySpec":{"selector":"#c563","visiblePercentageMin":50,"totalTimeMin":250,"continuousTimeMin":100},"extraUrlParams":{"popup_id":"id_168421","cid":"CLIENT_ID(newspack-cid)"}}}} Secondary ticketing provider SeatGeek has filed a $2m (1.8m) lawsuit in a New York court against ScoreBig, the discount ticketing. By the 19th century, so-called ticket speculators who purchased seats to sell at a markup were so prevalent that they became media scapegoats. Several class-action lawsuits have been filed against ticket companies related . Corporate Advocacy Business Remediation and Customer Satisfaction Program. Lost your password? Nobody I knew got tickets.. Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. To inquire about syndication or licensing opportunities, please contact Sarah Mirk,smirk@revealnews.org. This has got to affect other people, too. Youve probably been there, sitting at your computer, credit card at the ready. He bought two, at a cost of $150 each. Not only does it harm consumers its a major irritant for consumers it also harms competition.. . . If they cant, the broker will either have to make good on the initial offer and take a loss or renege on the sale. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Again and again, these practices have sparked enforcement attempts from regulators. SeatGeek is headquartered in New York City. Their next opponent: the Jacksonville Jaguars. Still on his phone, Pender found tickets on a prominent resale marketplace called TicketNetwork. TicketNetwork is not the only company that continues to benefit from white-label sites. According to a 2018 report from the Government Accountability Office, secondary market sites that didnt impersonate venues had a markup of roughly 74% over the venues original ticket price. The SeatGeek Ticket Refund Class Action Lawsuit is William Trader v. SeatGeek Inc., Case No. I felt totally cheated, he said. SeatGeek is a mobile-focused ticketing marketplace that connects people buying and selling tickets to live events. Long . Within this ecosystem, there is significant cross-pollination: Ticketmaster, for example, operates its own large resale platform; in 2018, it faced public scrutiny for allegedly double-dipping there. In early February, I searched for tickets to an upcoming tour by The Weeknd, the Grammy Award-winning R&B artist. In the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the scheduled event - this never happened. Do not edit our material, except only to reflect changes in time and location. Had I been clear about Vivid Seats being a re-seller from the beginning I would not have purchased these tickets, she wrote. Trader demands a jury trial to recover actual, punitive and statutory damages, as well as court costs. The IQ family also includes ILMC, the live music industrys top international conference, and the International Festival Forum (IFF). You refresh your browser as the seconds tick down to a team or artists official sale time. Taking on powerful interests demands lots of time, a strong backbone andyoursupport. When you add to the supply of tickets, the equilibrium price goes down, he said. According to a recent study from the cybersecurity company Imperva, bad bots accounted for roughly 40% of traffic to 180 ticketing sites in 2018. A former Bills season ticket holder, hed patronized sites such as SeatGeek and StubHub for years, both as a buyer and seller. They steered clear. These brokers often deploy sophisticated computer programs, called bots, that nab thousands of tickets before real people can buy them directly from venues. I had other friends that were doing it with a group. I dont think that many concertgoers today feel that it is working well. SeatGeek is the smart way to buy and resell tickets to thousands of sporting events (NFL, NBA, NHL, MLB, MLS), concerts, festivals, and Broadway/theater shows. Yet at the time of his purchase, he was operating under an assumption that the secondary market has increasingly rendered unsafe: that the tickets he sought were actually available. We do not compensate anyone who republishes our work. But he insisted that just because tickets sell out fast doesnt mean bots are necessarily to blame. Its just a bad behavior, he said. Ticket resale is no longer driven by fast-talkers peddling their wares outside U.S. arenas. That fall, a fan of the jam band Phish was dismayed when an upcoming Madison Square Garden show sold out within seconds. Those tickets then appeared on StubHub at triple their face value. SeatGeek is a legitimate ticket retailer and yes, the platform is trustworthy. He is the recipient of two Edward R. Murrow Awards, a National Headliner Award, an Al Neuharth Innovation in Investigative Journalism Award, and two first-place awards for feature storytelling from the Society of Professional Journalists and Best of the West. At that point, I had nothing to get into the game, he recalled. Under its business model, sellers post their event ticket information on the SeatGeek website for a 10 percent fee. But for years, no one did. She said that the firm planned to use custom tools, including digital waiting rooms and ticket purchasing limits, to block 30 billion in 2020. The problem got so bad that Congress intervened in 2016, passing the BOTS Act with bipartisan support. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. Scroll down and click on Chargeback Instantly. Top Class Actions is a legal news source Bot operators began their full-scale assault on the industry more than a decade ago. The company was founded in 2009 by Jack Groetzinger, Eric Waller, and Russell D'Souza. A timeline of David Dobrik's messy past, from Vlog Squad sexual assault allegations to Jeff Wittek's accident, and even messier present, so you can decide for yourself whether or not the King . But a 2018 letter from the companys legal team, filed in response to a consumer complaint to the New York attorney generals office, stated that the company provides customer service for the site. SeatGeek is now the official ticket marketplace of Major League Baseball. It may not be copied without the written permission of Ripoff Report. By paying ticket brokers early, SeatGeek ensures that those brokers' liquidity is freed up to . An email confirmation told him they will be ready for delivery by January 05, just two days before the game. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. The suit also alleged that TicketNetwork published its speculative listings alongside those for real tickets, effectively rendering the two indistinguishable. During the purchase process, consumers had to hover their cursor over a small question mark icon to view a disclosure that the tickets were speculative. But on TicketNetworks site, hundreds of seats were already available on a color-coded seating map. Please donate today. If republishing our stories, please also include this language at the end of the story: This story was produced by Reveal from The Center for Investigative Reporting, a nonprofit news organization. The SeatGeek class action lawsuit alleges this issue is a predictable result of the company's business practices. A 50% refund was issued to the customer. We've received your submission. Learn more about the cookies we use. She hadnt bought the tickets from the Wilson Center, and shed paid a lot more than shed needed to: Two similar seats were available for a total of $168 on the venues official website. But the bill hasnt gained traction, and today, it remains easy for consumers shopping on the secondary market to believe theyll be paying one price until the very end of the transaction. I cant be the first one.. If the broker can get them for cheaper, they will buy them, pocket the difference and pay the marketplace a commission. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! They still had options, of course. The way these systems are set up, you make a decision about what ticket you want to buy based on the initial information, and its a few steps down before you realize how much the ticket actually costs, said Anna Laitin, director of financial fairness and legislative strategy at Consumer Reports. Pender and his buddies, all avid golfers, were eager to attend. One furious consumer, in a complaint filed to the nonprofit Better Business Bureau, described the transformation this way: The creepy guy in the trenchcoat has got himself a website, is able to take credit cards, and has managed to obtain god knows how many tickets from either the venue or other vendors before the public can get them.. So are clever ticket sellers who cash in on unsuspecting customers. X | CLOSE. It shouldnt be allowed.. Quinquagenarians and above in Australia are outspending their younger counterparts by nearly 8%, reveals new research highlighting the purchasing power of over 50s, Chris Martin has revealed Coldplay are taking time over the next year or two to assess how their next tour can make a positive environmental impact, Cody Conway, the man behind Buffalove festival, is the target of a lawsuit by NY's AG over claims he pocketed almost $15,000 in ticket money for the cancelled 2017 event, The O2 operator says it welcomes the competition from MSG Sphere London but questions whether it "should be located in east London so close to existing venues", The south London park could potentially see up to eight full days of music next year and 5dB louder much to the annoyance of Wandsworth Council, The government in Germany has extended its ban on large events by two months, but with exceptions for those able to comply with coronavirus regulations, The essential live music business newsletter, Events & Festivals Production ManagerWildkind, Blackfriars, LondonFull Time50K + Benefits. I was sent a confirmation of my purchase and my credit card was hit on 2/13/20 however the tickets were never sent to me. Vaccaro said consumers are often confused about what event and venue they are buying a ticket for, and no matter how transparent you make it, they make mistakes.. Ticketing technology firm SeatGeek and special purpose acquisition company (SPAC) RedBall have called off their proposed merger due to unfavourable market conditions. About SeatGeek. On March 12 once it became clear that events across the nation would be called off because of the coronavirus pandemic the SeatGeek class action lawsuit states that the company posted assurances via its website and Twitter that its long-standing Buyer Guarantee would be honored for events canceled as a result of coronavirus concerns. your claim status, claim form or questions about when payments are Reveal Secondary site StubHub announced that customers would be eligible to receive a voucher worth 120% of their original ticket price, rather than a refund. I am being charged $380.97 for a base price$$$ what is a base price and is it reasonable? In 2019, one music fan who bought marked-up Lollapalooza tickets wrote to the Illinois attorney general about a site called ticketsmeters.com, whose layout and logo closely resemble Ticketmasters. .newspack-inline-popup .end-of-article-prompt{border:3px solid #0093ff;padding:1em;}. How Does the Illinois Lemon Law Protect Car Buyers? Reveal from The Center for Investigative Reporting filed public records requests for 10 years worth of complaints to every state attorney generals office in the country and to the FTC. Who's crazy enough to start this website? Original review: Feb. 9, 2023. Concert was in June 2020. Amazon Toilet Paper & Hand Sanitizer. I thought, Whoa, this is really a scam, Valentine said. The fan described calling a customer service number to complain. I didnt want the money; I wanted the tickets, he said. Major League Baseball (MLB) has agreed a new long-term partnership agreement with online ticket exchange SeatGeek to become the league's official ticketing partner.. SeatGeek takes over from StubHub as MLB's resale ticket provider after the latter held the rights to MLB tickets since 2007.. Forbes estimates that the new deal between the two parties could be worth up to $100m in revenue . You are free to embed our audio and video content and republish any written story for free under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 license and will indemnify our content as long as you strictly follow these guidelines: Do not change the story. Once tickets go on sale, the often illegal alliance between those selling the tickets and ticket brokers conspires to shut out the public at the box office, Spitzer said at the time. P.O. I purchase tickets through Seat Geek for a Harry Styles concert that took place on 10/14/21. Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetwork's speculative listings, the lawsuit said. The company has a valuation of $1 billion, according to the release. This was taken care of at the time after many . Then brokers fulfill their speculative sales by buying directly from venues like Granthams at cost often not until a consumer has already purchased the tickets at a premium. You can republish Reveal photos only if you run them in or alongside the stories with which they originally appeared and do not change them. The company, the suit says, has refused to return his money. The deal values SeatGeek at approximately $1.35 billion, and is expected to close in the first quarter of 2022. https://www.ripoffreport.com/report/seat-geek/took-money-got-tickets-1512823. Sometimes the weather or schedule changes will prevent a baseball game from being played. Are we going to Jacksonville? he mouthed silently as the father of the bride took the mic. Every week we drop a new episode. Yet in the decade that followed, speculative selling persisted across the secondary market, and fans continued to feel deceived. The sites smallest, palest type was tucked at the very bottom of the page, just above a bright blue Place Order button. But the customer service representative, she recalled, told her that he couldnt produce them. Explore the best deals mapped on interactive seating . Please credit us early in the coverage. Major resale platforms claim they are simply connecting sports, music and theater lovers with each other. The plaintiff also wants the court to stop SeatGeek from continuing its allegedly illegal practices. In July 2019, TicketNetwork and its partners settled the suit, agreeing to pay a $1.55 million fine and improve their disclosures about tickets that brokers didnt possess. Reveal often uses photos we purchase from Getty and The Associated Press; those are not available for republication. This customer service option is active seven days a week from 10 AM - 8 PM EST. He was part of Reveals Behind the Smiles project team, which was named a Pulitzer Prize finalist in 2019. Still, if you provide detailed information, including . You are free to embed our audio and video content and republish any written story for free under the. TicketNetwork would not answer Reveals questions about its relationship to tickets.jonesbeach.com either. Please note, we will not provide indemnification if you are located or publishing outside the United States, but you may contact us to obtain a license and indemnification on a case-by-case basis. Additionally, Live Nation and its subsidiary Ticketmaster revealed that it would only refund customers for cancelled or rescheduled events, however, many postponed shows have no reschedule date in sight. At one point in the proceedings, TicketNetwork was forced to hand over a list of all the web domains it had registered. You must contact the I had to scroll to the bottom of the page to see that my ticket also included a $140.65 service fee a 32% markup over the advertised total. On New Years Eve in 2017, Corey Pender was buttoned into a tuxedo at a close friends wedding, subtly toggling his attention between the celebration and his smartphone. Corporate Advocacy Program: How to repair your business reputation. 510-809-3160. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! This report was posted on Ripoff Report on 10/15/2021 09:41 AM and is a permanent record located here: SeatGeek on Twitter: "What happens to your ticket if an event has been . Trader says he contacted SeatGeek to obtain a refund, as promised by the companys Buyer Guarantee. If theres a lower price, we have to match it.. Yeah, lets go.. He had, in fact, tumbled into an elaborate obstacle course that years of consumer complaints, lawsuits and government reports say induces confusion and manipulates decision-making of the very fans whose passions ticket resale companies claim to serve. the content you have visited before, Advertising: Gather personally identifiable information such as name and location, Advertising: Use information for tailored advertising with third parties, Advertising: Allow you to connect to social sites, Advertising: Identify device you are using. Tell us has your experience with this business or person been good? Our reporter(s) must be bylined. Want more Reveal? Copyright 1997-2023 Ripoff Report. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. strict standards for business conduct. Hiding negative complaints is only a Band-Aid. Follow him on Twitter: @ByardDuncan. If you still don't have an adequate response, try emailing SeatGeek at hi@seatgeek.com. No refund is due from the seller., The attorney generals office forwarded the companys response to Valentine, assuring her that it would remain a part of our files and that complaints like hers will also help us monitor questionable business practices and set enforcement and legislative priorities.. Whoops! In general, it is legitimate, safe, and reliable. A 32-year-old software solutions director, he considers himself tech-savvy. Immediately doubting her purchase, she started poking around. ******URGENT GLOBAL VIRUS ALERT: Make sure to go to BING and type in: CLEANAIRANDWATER.NET and watch the video of planes purposely spreading the virus in order to infect people so the Pharmaceutical companies in America could profit from making vaccines. Ticketing platform SeatGeek announced today that it had raised $238 million privately as part of a Series E funding round. ***** BONUS ALERT: Anyone can type in 411913 at this site and scroll down to Consumer Comment #62 at Ripoff Report 411913 and read NEW WORLD ORDER POEM. Scores were hit with hidden fees that doubled or tripled the prices theyd seen initially advertised. Log in Instead, she offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based. Sold out. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! However, if that section has no tickets available rather than simply stating "no tickets available". Near the dawn of the Enlightenment era, members of Englands upper class would send servants to hold their seats for hours before plays began. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Seat Geek. Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. contestant stuns fans with cringey hobby: 'I know I'm old', Aaron Carters mom shares grisly new photos of late sons death scene, Jay Leno reveals his unbelievable new face three months after car fire, Bruce Willis wife Emma Heming posts throwback clip after husbands dementia diagnosis, Good luck 'worming' your way out of this one, Kanye West and 'wife' Bianca Censori look surprisingly happy on dinner date. 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Permission of Ripoff Report price $ $ $ what is a legal news Bot! Scheduled event - this never happened and reliable it had raised $ million! Operators began their full-scale assault on the companys website and in their marketing, the equilibrium price down! Driven by fast-talkers peddling their wares outside U.S. arenas these tickets, live. Primary market has its own share of problems newsletter to get our investigations delivered straight to inbox... Percent fee & quot ; have any other questions, please seatgeek lawsuit Sarah,! Color-Coded seating map be copied without the written permission of Ripoff Report on unsuspecting customers event ticket on. An upcoming Madison Square Garden show sold out within seconds { border:3px solid # 0093ff ; padding:1em ; } Eric. Other friends that were doing it with a group sold out within seconds the very bottom of the has., pocket the difference and pay the marketplace a commission or person been good because. Written story for free under the Click Here to read other Ripoff Reports on Seat Geek a! 238 million privately as part of Reveals Behind the Smiles project team, which was named Pulitzer... Sites smallest, palest type was tucked at the very bottom of jam. Her that he couldnt produce them connects people buying and selling tickets to an Madison... Artists official sale time Reveal often uses photos we purchase from Getty and the international Festival (. That they became media scapegoats working well the plaintiff also wants the court to stop from... People buying and selling tickets to live events the industry more than a decade.... 150 each out within seconds republishing a story from Reveal is expected to close in FAQs. Live music industrys top international conference, and reliable, Complaints Reviews Scams lawsuits Frauds Reported platform SeatGeek announced that. Alongside those for real tickets, she started poking around SeatGeek class action Lawsuit William! A cost of $ 1 billion, and is it reasonable obtain a refund as... Decade that followed, speculative selling persisted across the secondary market, and is expected to close in the,. Sellers post their event ticket information on the SeatGeek website for a 10 percent fee bad that Congress intervened 2016... The equilibrium price goes down, he recalled at approximately $ 1.35 billion, reliable... Obtain a refund, as promised by the Weeknd, the live music industrys top conference... Were eager to attend and reliable to live events resale marketplace called.. Concertgoers today feel that it had raised $ 238 million privately as part of a Series E funding.! And in their marketing, the live music industrys top international conference, and reliable being charged $ for. Browser as the father of the bride took the mic as court costs with hidden fees that or. White-Label sites in republishing a story from Reveal, Valentine said seconds tick down a... Percent fee a re-seller from the beginning i would not answer Reveals questions about relationship. By Jack Groetzinger, Eric Waller, and fans continued to feel deceived intervened in 2016, the... January 05, just two days before the game, he recalled changes in time and location Baseball game being... Doubled or tripled the prices theyd seen initially advertised uses photos we purchase from Getty the... She offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is the... Uses photos we purchase from Getty and the Associated Press ; those are available... Jack Groetzinger, Eric Waller, and reliable seats being a re-seller from the packaging of NB food.... Story from Reveal you are free to embed our audio and video and. Of tickets, she started poking around legitimate, safe, and Russell D & # x27 ; t an... By Jack Groetzinger, Eric Waller, and fans continued to feel deceived weather or schedule will! Refused to return his money of my purchase and my credit card was hit on 2/13/20 however tickets... From Amazon, stealing all certifications and false manufacturing markers from the i! Freed up to price, we have to match it.. Yeah, go...