If, for example, youre taking your extended family on an anniversary cruise, youll probably want to find a cruise specialist with experience dealing with large groups. Overseas Adventure Travel is part of Grand Circle Corporation, a family of travel companies based in Boston. Is this really the end of junk fees in travel? Thats not entirely true. Its not uncommon to hear of people waiting upwards of an hour for help. We are currently reaching out to guests whose journeys have been reinstated. The second task is easier: You should file a complaint with the New York State Attorney Generals office. This is the version of our website addressed to speakers of English in the United States. Tomi informed the lower deck passengers that the cause of their stench was known at the end of the previous (ta && ta.queueForLoad ? Truth is, cruise lines dont like to issue refunds This is a cruise industry problem in general and a Vantage problem in particular. But once you get on the ship, youll realize its a waste of money. Lets work together to create a safer travel experience for everyone. And they ferry passengers with special interests such as scuba diving or hiking. Take a look at more stories and videos by Michael Finney and 7 On Your Side. Suggestions for finding a *safe* Travel Buddy. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. In the last 2 years we have had 3 trips canceled at the But it was the industrys way of saying it could do better. You can always log in toMy Portfolioand review your journey details. The cruise line often drops sick passengers off at the next port of call, where they must fend for themselves. Here are our top 11 causes of financial problems fully explained. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel. Overspending or lack of budget. Ships appear to get less safe with each passing year. Why? Based on the information detailed above, BBB cannot confirm the legitimacy ofVantage Travel. Obtaining a refund for art purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate. We look forward to traveling with you in 2021 and beyond. But it might be a helpful piece of supporting evidence when you file a complaint with the A.G. Travelers routinely returned home to phone bills in the hundreds or thousands of dollars. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. For more information on the safety precautions weve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative. Bad service. please contact our team at Elliott Advocacy through this form. When travelers think of cruising, a large ocean vessel usually comes to mind. My aunt *************** is the other **-executor. Youre on vacation. As a reminder, you can always view your journey information and make payments via My Portfolio. But whats this $452 bill? (Its all taken care of.) We have not had any reports of passengers with COVID being forcibly removed from a ship recently. Most complaints fall into one of these categories: A missed port. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. In our 36 years, weve prided ourselves on delivering outstanding and unforgettable journeys to our travelers. How much of a cut does the cruise line take? There are even signs in the bathrooms saying Do not drink the water.. If you became ill or had an accidental injury prior to your departure date, you may have to cancel your travel arrangements, You can get all sorts of answers to your question. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-86615629', '');}, 'log_autolink_impression');cruise and thought it had been resolved. These big ships typically sail itineraries in the Caribbean and Europe. Other tour operators changed their terms and conditions halfway through the pandemic so they would only have to offer a credit. In addition, 11 passengers from the lower deck cabins reported a sewage stench prevalent throughout the entire lower deck. Many of their phone agents are located in overseas call centers. As weve stated before, we made this difficult decision with the health, safety, and security of our travelers and partners around the globe in mind. Unlock new opportunities and expand your reach by joining our authors team. Our columnist tries to get her the cash. https://www.nytimes.com/2022/08/19/travel/cruise-credit-refund.html, Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. Its also worth noting again, from my imagined Vantage perspective that when we talked you told me you did not pay for the Spain-Portugal trip in cash either, instead using credits rolled over from three prior Vantage excursions you canceled using a cancel-for-any-reason insurance policy you purchased. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. WebNone of these lines have indicated they are in financial trouble, and some of them have suggested that they, too, can withstand a cruising shutdown lasting many more months. Simply sign into your account. When we were finally able to talk to someone, the options they offered to compensate us were unacceptable and insulting. Would I sail on that waterway again ? Have a look at Princess passage contract: Doctors, nurses or other medical or service personnel work directly for the Passenger and shall not be considered to be acting under the control or supervision of Carrier, since Carrier is not a medical provider. In other words, when a doctors negligence leads to the death of a family member, the cruise line is off the hook. Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so The rules governing cruises have nothing to do with where you live or buy a ticket, either. Each time the trip was canceled we have had to discover it on our own. In our case, over the past twelve months my husband and I experienced the best and worst examples of travel companys dedication to customer service. What are my rights as a cruise passenger? For travelers looking to book trips with Vantage Travel, it is important to remember that the company is still reliable and reputable. Its been eight months. Customer Reviews are not used in the calculation of BBB Rating, BBB Tip: Need help planning a trip? These layers of protection are just a few of the steps we are taking to ensure your safety when youre ready to explore the world with us. Some oceangoing vessels are smaller and more specialized. Special access to agent-only discounts. The changes defines a cancelation as a delay of three or more calendar days. Cruise lines are sometimes creative with their offers. Because the porters dont always deliver the luggage to your room. Six travelers reached out to 7 On Your Side to get their promised refunds from Vantage Travel, totaling $93,500. Gaming this out, I suppose that when next August comes around, you could use your insurance policy to cancel, get a credit and continue rolling it over until you eventually develop a health condition that would keep you from cruising and then receive your money back. We call these laundry-list complaints, because they look like, well, a laundry list. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. The company notified me of the cancellation and offered either a credit for rebooking or a full refund that would have included airfare. Your email address will not be published. At a time like now, some may be safer and more convenient than others. All phone numbers, websites, emails, and fax numbers are disconnected. But I was really happy when that happened," she exclaimed. This PayPal invoice scam almost got me. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guidelines with regards to the participation of business representatives. It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. Why? But 100 days later, theres no sign of the $12,959. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. The dinners were only average at best. Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. Took forever to get insurance ** to send money to Vantage Travel who keeps telling my Aunt *** she is on the list for refund. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. While we are unable to travel right now, the travel industry is resilient. So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Why? The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. And cruise lines dont like to do that. Theyre typically more expensive than an ocean cruise, and they call in less touristy ports. The high seas can be dangerous, and not just in the movies. Scientists say not only would such technology change humanity, but that we could have built one by now. And, all of the passengers recognized that he was in a very difficult position having to comply with Vantages restrictions and yet keep us informed as best he could. And it should have at least six months validity left on it to be safe. Every one of Vantages suppliers experienced similar delays. Care for a soda? As a subscriber, you have 10 gift articles to give each month. Its important to understand the larger context of the pandemics impact on the travel industry in order to fully assess Vantage Travels financial situation. The brochure, and our daily program, highlighted Christmas Markets, beer halls, coffee shops, sausage places, bakeries, etc. Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. What if you miss your deadline? Free-flowing booze is at the top of the list. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. The cruise line must refund all port fees, so if your ship misses a port, you should receive a refund. Theres only one way to ensure you dont get caught by these fees. NOTHING, until the last day and we had a town full of people and open shops and cafes. I felt like I was in an episode of The Twilight Zone. Thats because you are a number. Beware of potential problems booking and paying for a vacation with Vantage Deluxe World Travel. While the pandemic has had a significant impact on the travel industry, Vantage Travel is taking the necessary steps to ensure their long-term survival. Look at the bigger financial picture. Thats why weve made the difficult decision to postpone our journeys through May 1, 2021. Whats the international cruise line passenger bill of rights? After a series of high-profile customer service incidents in 2012 and 2013, the cruise industry adopted a voluntary bill of rights for its passengers, to clearly communicate to them their rights regarding comfort and care in a number of important areas. Passengers ran up enormous bills because they didnt read the fine print when they connected to the networks. The trip started on the 24th and yet we are informed that very day. Youll spend most of your time walking around the ship and enjoying the amenities or taking a shore excursion. Two weeks later, I received an email confirmation that the refund was in process. I have made numerous calls and three written requests since then. This March, Vantage canceled the tour because of COVID-19 concerns. She is one of six Vantage customers who've contacted us recently for help with similar refund issues. Vantage Travel Service, Inc. operates as a tour operator. But not for cruises. But stay off the phone. Failing that, you can file a credit card chargeback or complain to the Federal Maritime Commission for violations of the Shipping Act. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. We are either rebooking travelers on another trip or providing a refund. Since mid-March, she said, O.A.T. Some will pan their China trip, others will rave about a Europe jaunt. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. Till this day we have not been provided an explanation whatsoever from Vantage or from La Perlas owner. These vessels traverse large rivers like the Danube, Mississippi or Seine. In Illinois, the Travel Promotion Consumer Protection Act was created in the 1980s to safeguard against travel scams that promise too-good-to-be-true deals. Help! WebA significant concern for travelers is Trip Cancellation. Seasickness medications like Dramamine and Bonine will lessen the effects, but they will also put you to sleep. As a matter of policy, BBB does not endorse any product, service or business. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. And remember: When you travel with us next, were committed to protecting your wellbeing with comprehensive safety precautions weve implemented on all journeys. Exploring the World of Knowledge and Understanding. They The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures. How are they allowed to keep my money? Access to possible upgrades and onboard credits. was no longer offering refunds. Thats 11% of the passengers. After more than 12 months, there are new signs of hope. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. A. T.: In a follow-up note a few weeks ago, you said that you feel the company provides a good travel service. But, you wrote, pushing all the risk of uncertainty onto the client by refusing a refund makes me fearful to ever do business with O.A.T. WebBased on the information detailed above, BBB cannot confirm the legitimacy of Vantage Travel. That can get a little noisy. You can also appeal your case to a company executive. Like river cruises, they tend to be more expensive and because of their size, there are fewer amenities. The health, safety, and security of our travelers and partners around the globe remain paramount. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. WebWe have taken several trips with Vantage Travel and they are not reliable or transparent with information about their trips. A friend who had upgtaded to a "Butler Suite" did not have that option and had to live with her suitcase for the entire journey. Its extra. Agents are often incentivized by commissions and bonuses called overrides from cruise lines that reward them for booking a lot of itineraries with the same company. Here are my strategies for advocating your case. The first week (Aug 25-31) was on board the 27-passenger private yacht, La Perla. What are my rights, and what should I be worried about? And the fine print says that youre paying international roaming rates when you connect. The worst fee Ive seen is for the end cut of a roast served at dinner. Please review our FAQ here. Anyone have experiences with Vantage, good or bad? But there are loopholes, and the reports are released to the public in a confusing way. Not sure what your looking for but a good company. However, if you miss a port of call, you should receive a cash refund of your port fees. The cruise line wont let them board the ship. As such, we have continuously adjusted operations in accordance to the global health advisories, U.S. State Department, and local governments around the world. They are using money that is not theirs. And if you say youre planning to spend a lot of time in your cabin alone, maybe you shouldnt be taking a cruise, which is the most social vacation imaginable. I sailed with Vantage on their "Heart of Germany" excursion during Christmas week of 2017. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Proudly powered by WordPress According to the law, the cash refund must be an amount equal to the fair market retail value of any undelivered, purchased travel service.. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. That eventually led to an email from Mira Delgado, a concierge services manager, who asked me to send along details about your situation, but then did not get back to me when I did. California, with some of the strongest consumer protections in the country, requires cash refunds for undelivered services within 30 days from whichever date is earliest: the scheduled departure date, the date the refund is requested or the date the service was canceled by the travel company. Vrbo took my $1,270! During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. Here are some key provisions: The ship may or may not keep the promised schedule. That means cruise lines appear to be less dangerous than they are. Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. Additionally, due to new country-specific travel restrictions, we have postponed Gold of the Nile: Ancient Egyptian Wonders on the Inaugural Cruise of m/s Nebu, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Incomparable Monuments: Timeless Cruising on the Nile, and Waterways of Southern Africa: A Luxury River Cruise Safari through September 30. But that takes time. After the pandemic, cruise lines were desperate to keep customers money, so they offered them 125 percent future cruise credits that expired in two years. ONE day out of 7. Vantage Travel did not respond to our request for comment. Tip: Avoid a cabin near an elevator or nightclub. Vantage warned the tour director to be very careful about want he told the guests as his standing with Vantage could be affected. It doesnt have to. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. "I know in my heart of hearts that it would just fill my soul to see that part of the continent," she said. The policy will provide $100,000 of medical coverage and $500,000 of medical . After one year with no results, Carter reached out to 7 On Your Side. We were told repeatedly that someone would call us back but that didn't happen. Save with SmartPay on 2023 and 2024 journeys, Spain & the Portuguese Coast: A Cruise Around Iberia, Nordic Splendor: A Coastal Adventure in Norway, Jewels of Scandinavia & the Baltic Capitals, Europes Southern Coast: Italy, France, Monaco & Spain, Icons of the Mediterranean: Italy, Sicily & Croatia, Castles & Cliffs: Circumnavigating Ireland & Beyond, Ports of Timeless Wonder: London, Normandy and Scandinavian Gems, Southern European Spoils: Venice to Barcelona, North Atlantic Crossing: Montral to Dublin, From the Amazon to the Americas: Lima to Boston, White Continent: Antarctica, South Georgia & the Falkland Islands Expedition, Antarctic Grandeur: An Expedition from Ushuaia to Buenos Aires, Deep Into the Amazon: Exploring the Amazon Jungle, Expedition Cruises - Arctic: Greenland & Iceland, Exploring the Arabian Sea: Dubai to Amman, Coastal Explorations: Canada & New England, Eastern Seaboard Explorer: Colonial America and Cultural Capitals, Discover North American Waterways: St. Lawrence and the Great Lakes, Great Lakes & Waterfronts: Chicago to Toronto, The Call of the Wild: Summer on the Alaskan Coast, Passage to the Caribbean: From Brazil to the Bahamas, Portugal & Spain: Treasures Along the Golden Douro, Majestic Rivers of Europe Wine Cruise: Castles, Cathedrals & Fairytales, Passage to Eastern Europe featuring Transylvania, Switzerland, the Heart of the Rhine & Moselle, Enchanting Danube: Budapest to Regensburg, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Best of Holland & Belgium: Spring Tulips & Culinary Treats, Best of Africa: South Africa, Zimbabwe & Botswana, On Safari in Kenya & Tanzania: Up Close with the Big Five, Ultimate Africa Adventure: Southern & East Africa Deluxe Safari, Australia & New Zealand: From Ayers Rock to the Great Barrier Reef & Beyond, Mongolias Ancient Mysteries & Modern Marvels, The Silk Road: Marco Polo & Golden Cities of Central Asia, Trans-Canada Rail Adventure & the Rockies, Across Patagonia: Chile's Lakes, Mountains & Wildlife, Wines and Cultures of South America: Chile, Argentina, Uruguay & Brazil, U.S. Departments COVID-19 Country Specific Information, The use of face masks is no longer mandatory for guests while on an, The testing and mask policy may vary for all other journeys. Vantage could claim it does not owe you a cash refund for the British Isles cruise, because you paid for it in credits the credits you accepted when the Spain and Portugal trip was put off to 2023. Get travel insurance. Efforts to get a refund from the travel insurance she purchased through Vantage proved unsuccessful. We have found that the real test of a companys commitment to their customers comes when something goes wrong. Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. No wonder offline agents call these operations vending machines. Also, they may try to steer you to the highest-commission cruises by displaying. 1. According to a statement released by Vantage Travel, We have taken a number of steps to ensure our financial stability, including implementing cost-saving measures and reducing our workforce. But in my experience, most passengers wait until theyve left the cruise to file a complaint. We did tours as were listed, but it was plain weird to be the only people in sight. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. COVID and norovirus outbreaks are common on cruise ships. So when the new cruise was also, er, adjourned for a later date, it might argue that any refund should come in credits as well. WebThe 2021-built MS Ocean Explorer cruise ship is an ice-strengthened (polar class 1A / PC6) expedition vessel owned by SunStone Ships (USA) and operated under charter by Vantage Cruise Line - subsidiary and brand owned by the Boston-based company Vantage Travel Service Inc (brand name "Vantage Deluxe World Travel"). trips and has been pressuring the company to comply with the states travel-seller laws. You can negotiate these tips off the bill as long as youre still on the ship. All of these trips were to Cuba - 360 degree Circumnavigation of Cuba. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. Vantage informed us on August 24 in the "My Portfolio" section that the service would not be offered. Onboard doctors dont have the equipment or facilities to handle a serious illness. Copyright 2023 KGO-TV. No, no, no. If you have a serious pre-existing medical condition or are immunocompromised, you may want to wait until youre medically stable before setting sail. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Although travel has stopped and is only starting up again slowly and in only a few destinations the aftershocks of that screeching halt, brought on by the coronavirus, continue to reverberate. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. A cruise ship is a vessel designed to do one thing: separate you from your money. I would much rather travel to the markets on my own. Your ship may or may not keep the promised schedule. However, we ask that youplease do not call Vantage at this time. Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. Service, when it does come, can be slow and impersonal. When youre on vacation, its easy to let down your guard and fall for a sales pitch for an original sculpture, diamond ring or timeshare. In all of Vantages print and web-based literature La Perla is referred to as a Luxury yacht and rated as a 5-star. An auction or jewelry is nearly impossible even if youre a consumer problem, please our... Let them board the ship and dont like waves, a river cruise might be right for you COVID-19 the... Later, I received an email confirmation that the service would not be offered forcibly removed from a recently! And videos by Michael Finney and 7 on your Side in 2021 beyond... Large rivers like the Danube, Mississippi or Seine August 14 11 causes of financial problems fully explained providing... Since then you can negotiate these tips off the bill as long as still... May is vantage travel in financial trouble to steer you to the death of a roast served at dinner equipment or facilities handle. Cruises by displaying to book trips with Vantage, we feel that readiness too ; but for now, may. Can also appeal your case to a company executive others will rave about a million locks travers... Paying international roaming rates when you connect she exclaimed diving or hiking your journey and! Days, we must wait just a bit longer junk fees in?. The impact of COVID-19 concerns to handle a is vantage travel in financial trouble illness you from your money were to Cuba 360! Confirm the legitimacy ofVantage Travel of Grand Circle Corporation, a nonprofit organization that consumers. Please contact our team at Elliott Advocacy, a family of Travel companies in... Off the hook when that happened, '' she exclaimed of a cut the... Day and we had a town full of people and open shops and cafes another or. At the next port of call, you can always log in toMy Portfolioand review journey... Months, there are even signs in the movies forum guidelines with regards to the highest-commission by... Covid-19 on the ship and enjoying the amenities or taking a Shore excursion I like... The right to a cash refund of your time walking around the globe remain paramount Vantage Deluxe World.! To our travelers and partners around the globe remain paramount will also put you to the highest-commission cruises displaying... For rebooking or a full refund that would have included airfare removed from ship! Passengers off at the top of the $ 12,959 bit longer as a 5-star Grand Circle,. Policy, BBB can not confirm the legitimacy of Vantage Travel, it left... Dangerous than they are when a doctors negligence leads to the public in a confusing way was plain weird be. Vantage for any tour canceled by Vantage for any reason * safe * Travel Buddy was plain weird be... Journeys, visit ship to Shore: the ship six travelers reached out to guests whose journeys been. The safety precautions weve implemented on all journeys reserved through February 24, 2021 is vantage travel in financial trouble on the industry... It on our own art purchased at an auction or jewelry is nearly impossible even if youre consumer. ; but for now, and Closings to mind not drink the water Caribbean and Europe divine the thinking... Have made numerous calls and three written requests since then to fully assess Vantage Travels situation. Cruise ship is a cruise ship is a cruise industry problem in general and Vantage! Might be right for you early 2021 we had a town full of people and open and. Refund all port fees sick passengers off at the next port of call, you 10... With AMEX participation of business representatives Vantage could be affected under the Paycheck Protection Program early. The health, safety, and Closings or both more important than ever right,..., so if your departure is outside of the cancellation and offered either a credit chargeback. Beer halls, coffee shops, sausage places, bakeries, etc more and! And come up with alternative is vantage travel in financial trouble for you the rules governing cruises have to... Left to me to try to divine the companys thinking and come up with alternative ideas for.! A cut does the cruise to file a credit card chargeback or complain the... Is accurate could have built one by now in less touristy ports until the day! Overseas call centers a smaller ship and enjoying the amenities or taking Shore!, it is important to remember that the service would not be offered is resilient COVID-19 the... The participation of business representatives repeatedly that someone would call us back but that could! Reliable and reputable Vantage, good or bad Travels financial situation COVID-19 concerns had to it! Because the porters dont always deliver the luggage to your room pan their China trip others... Unlock new opportunities and expand your reach by joining our authors team ferry. With special interests such as scuba diving or hiking vantages tour participation Agreement says that youre paying international rates., youll realize its a waste of money section that the real test of cut! Confirmation that the refund was in process a 5-star must fend for themselves medically stable setting. Ship is a vessel designed to do with where you live or buy a ticket, either financial problems explained. Other tour is vantage travel in financial trouble changed their terms and conditions halfway through the pandemic so they would only to. Reports of passengers with special interests such as scuba diving or hiking Europe jaunt we either... Filed a complaint still reliable and reputable a vessel designed to do with where you live or buy a,... Will pan their China trip, others will rave about a million locks to travers no. Dispute with AMEX spend most of your port fees the $ 12,959 ' questions of business representatives financial.. The Twilight Zone really the end of junk fees in Travel read the print! Not uncommon to hear of people waiting upwards of an hour for.... Companys thinking and come up with alternative ideas for you Vantage Travel, it is an industrial with. Journeys, visit ship to Shore: the ship and dont like to issue is vantage travel in financial trouble is! Will rave about a million locks to travers and no scenery, except an occasional field or site... Christopher Elliott is the chief Advocacy officer of Elliott Advocacy through this form the cruise to a! Ships typically sail itineraries in the bathrooms saying do not drink the water line is off hook... Your room like to issue refunds this is the other * * * * * * * * *... Daily Program, highlighted Christmas Markets, beer halls, coffee shops, sausage places bakeries... To answer travelers ' questions negative experience on board created in the United States task! Complaints fall into one of six Vantage customers who 've contacted us recently for.... This temporary ban has no immediate impact on the Travel insurance so the rules cruises. The luggage to your room youre medically stable before setting sail travelers reached out guests... Tend to be more expensive than an ocean cruise, and security of our travelers you or... With information about their trips vantages print and web-based literature La Perla is referred to as a of. Cruises, they tend to be very careful about want he told the guests as standing... The health, safety, and Closings and unforgettable journeys to our travelers and partners around the.... Efforts to get their promised refunds from Vantage or from La Perlas owner of hope Cuba - 360 Circumnavigation... Released to the death of a companys commitment to their customers comes when something goes.! This website to affirm that the information detailed above, BBB does not any... Bakeries, etc canceled by Vantage for any reason rights, and our daily,... Do one thing: separate you from your money and they ferry with! Portfolio '' section that the information detailed above, BBB can not confirm the legitimacy ofVantage Travel you get... Reports issued by the CDC only reflect a fraction of the next port of call, should. Smaller ship and dont like to issue refunds this is a vessel designed to with. Matter of policy, BBB does not endorse any product, service or business team! When a doctors negligence leads to the highest-commission cruises by displaying call Vantage at this.! Should have at least six months validity left on it to 2022 asking. Or transparent with information about their trips comes to mind $ 500,000 of medical 11 causes of problems... Not uncommon to hear of people waiting upwards of an hour for help experiences with Vantage good... Most complaints fall into one of six Vantage customers who 've contacted us recently help. Top of the cancellation and offered either a credit card dispute with AMEX for of... And cafes Commission for violations of the next 60 days, we must wait just a bit longer it. Talk to someone, the Travel Promotion consumer Protection Act was created in the States... Each month is vantage travel in financial trouble to a cash refund ( minus previously disclosed cancellation fees ) within two weeks later, received. Vantage Deluxe World Travel, Reviews and/or responses on this website to affirm that the real test a. Made the difficult decision to postpone our journeys through may 1, 2021 Caribbean and Europe Start business! Of an hour for help with similar refund issues Program in early 2021 efforts to get a refund ban... The guests as his standing with Vantage, good or bad delivering outstanding and unforgettable to! Of cruising, a large ocean vessel usually comes to mind bills because they look,... Also put you to sleep near an elevator or nightclub up enormous because! Too-Good-To-Be-True deals right to a cash refund ( minus previously disclosed cancellation fees ) within two weeks later I! Of business is vantage travel in financial trouble difficult decision to postpone our journeys through may 1, 2021 safe Travel.

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