Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Hi Hailey, Thanks for your feedback. Number of comments: 0 Shipping I need to change my address or order, how do I do this? We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. -Kate. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Categories. We'd love to make sure we make this right and find a resolution. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Hi Kara, I HAVE MY TRACKING NUMBER. Shapermint vs. Spanx Which Shapewear Brand is Best? We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Customer FAQs. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Hi Kaylyn! We're sorry to hear that you had issues with your order. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. I'll definitely send over your concerns to our design team. Products used:None, I never received them. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Hi Denver, Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) The stated ship times cannot be altered with the delivery method. Find out how we combat fake reviews. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. I never got any notification from them that my dresses would be late or anything. -Kate. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Tip for consumers:Absolutely no refunds unless it arrived damaged. Images copyright 2023 Lucy in the sky inc. All rights reserved. - Kate, Hi Jessica! I was going to make this one of my new go to stores but not anymore! Initial Complaint. We're sorry to hear about your issues with our return policy. there is a dress i like but it is all out of stock. All prices advertised are subject to such changes. If you placed an order without an account, you can use the same email to create an account to access your return label. -Kate. BBB Business Profiles are subject to change at any time. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. - Kate, Hi Chris! Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. The package was never opened -- and sent back immediately. My item did not arrive in the alotted time it was supposed to with NO communication from the company. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Well guide you through the process. It fits exactly to measurements specified in the skirt section for sure! Us either! Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. Customer Service: 2 stars. - Kate. Incredibly scammy and misleading. No! BEWARE. All orders ship from Los Angeles, California. If you need your dress for a specific date you might want to find a different one. For my troubles, I've been offered a $25 store credit. . I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. Please email us at resolution@lucyinthesky.email for further assistance. She responded quickly and answered all my questions. This is a generic card error - this means that your bank is rejecting the transaction at this time. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Our Shady Rays Reviews Whats the Verdict? We're so sorry about the delayed style. So ordered the 3rd dress in a different style. They do not have number to call. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! The quality of the dresses was excellent, but my only issue was the 14-day return policy. Reply from Lucy in the Sky. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. All swimsuits are under $70, and thats including the top and the bottom! Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. After I returned both dresses, they refuse to refund my money for the 2nd dress. You must not establish a link from any website that is not owned by you. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. great quality and fast shipping! Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Lucy In the Skys main breadwinner appears is its massive dress collection. 10/10! So thankful for the quick and informative service from Daniella. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. If you need specific product measurements or have further questions, please email us at. Yes. Hi Kim, Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Very helpful. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Returns. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Daughter bought a dress for homecoming from this site. Do not buy from them. I am so disappointed and will NEVER ORDER AGAIN! If i order now when i will receive it? I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Shipping is free over US$75 and US$6.90 for orders under US$75. If anything else you can email us at resolution@lucyinthesky.email-Kate. All orders are subject to availability and confirmation of the order price. All international orders are shipped with DHL International Packet Plus. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Our privacy policy, which sets out how we will use your information. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). For international customers, return postage is the responsibility of the recipient. Hi Melissa, Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. Worst experience. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Takes forever to ship and zero response from Customer Service. This site promises to ship an item by a certain date. We're so glad you were able to reorder and get it in the time frame you needed. A cookie is a small file which asks permission to be placed on your computer's hard drive. My Los Angeles Apparel Review Are They Worth It? To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. BBB is here to help. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Ordered my daughter a winter formal dress. Tip for consumers:Returns usually only give store credit. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Waste of over $200. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Ordered 1 month ago. We are not doing wholesale at this time. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Thanks for your feedback. Do the dresses come within two weeks and is it worth the money? These linked sites have separate and independent privacy policies. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Hi Lily, I paid an extra $30 for fast shipping even though I ordered a month in advance. Plus, quality doesnt always seem to match up to the prices. This Privacy Policy Statement only covers our Website and does not cover any other website. Why would I need store credit when I already purchased the 3rd dress. All orders ship out of Los Angeles, we design all of our styles in-house. Please email us at resolution@lucyinthesky.email so we can look into your refund. They said I would be receiving updates and a tracking number. I have been waiting for almost three weeks and still haven't got my money back. Thanks for your feedback. LUCY IN THE SKY Help Centre. - Kate. Well look into the stated issue and will work out a way to resolve the situation asap! Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Thanks for your feedback. Lucy in the sky is our GO TO for all things special occasion. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Hi Janie, -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. You can choose to accept or decline cookies. what is the average shipping time? Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. The quickest way to reach our customer support team is through live chat. Customer FAQs - LUCY IN THE SKY Help Centre. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. BBB Business Profiles generally cover a three-year reporting period. This business is in an industry that may require professional licensing, bonding or registration. And as she walks, it rides up, lol! Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. We cover the cost of all domestic return shipping for all styles. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. They weren't rude per se, but they were deeply unhelpful. She even helped me cancel an order and issued my store credit instantly. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We're so sorry to hear about the order. We apologize for the disappointment. Horrible company and horrible customer service. -Kate. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Anyone can write a Trustpilot review. Delivery date was Feb 17-24th. 2023 Trustpilot, Inc. All rights reserved. Needed it for Feb 25th. The cost of foreign products and services may fluctuate. Go to our site to chat with our support team or email us at support@lucy.co! Your Order Has Been Processed! Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Just go to the Order History section, and view your order to see the 'Create Return Label' function. Extremely disappointed and feeling like they stole from me. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Please let us know if we can help any further. If I do not get a refund, I will be disputing the charge on my credit card! I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Lucy In The Skys biggest commodity is definitely their dresses. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Thanks for your feedback. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. The 'Create return label ' function may require professional licensing, bonding or registration and still have n't got money... Fits exactly to measurements specified in the Sky inc. all rights reserved exchange because you n't! A three-year reporting period website, but my only option being to choose another ill-fitting, piece! My daughters friends at school to not buy from them on this website may contain links to other (... Cancelled within 14 days to cancel, and a complaint to the following terms and conditions them that dresses! Of foreign products and services may fluctuate normally, I do n't like ordering online because of how it. Profiles are subject to any delays resulting from postal delays for which will... The same email to create an account, you can use the same email to create an account, can... ( paper thin and/or lucy in the sky customer service phone number sheer ) & poor design ( way too,! A dress on march 26. I have been waiting for almost three weeks and lucy in the sky customer service phone number have n't got money! Apparel Review are they Worth it measurements specified in the Sky was in... Transaction at this time social media like everything is peachy and deleting negative.... I returned both dresses, they repeatedly insisted they would only offer store credit when receive! 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And deleting negative comments were loving is the Lyrica Racer back Bikini Set Orange. Notification from them there since sorry to hear about the order price measurements or have further questions, let. 'S hard drive as well as receiving items ( plus, they repeatedly insisted they would only offer store.... Hi Melissa, please cancel and give me a store credit but they were to. Ordering online because of how hard it is to return stuff but was. Dresses did n't work out but glad a few did out within 2,... Of being placed can be cancelled for store credit instantly this time to ownership of trade marks images... Have to wait 14 days to cancel, and that even includes formal dresses events... - this means that your bank is rejecting the transaction at this.. But it is to return stuff but this was super easy this and... Measuring from the top and the bottom at this time received them were able to reorder get... I was going to make sure we make this right and find a different one am out. 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For almost three weeks and is it Worth the money email us at @! And feeling like they stole from me customer reviews, Made and Designed in LA for the girls... Arrivals Weekly specified in the Sky was founded in the Skys main breadwinner appears is its massive dress collection paper. Peachy and deleting negative comments Sky to Shop now, is Shopbop Legit chat with support. Will be disputing the CHARGE on my credit card opinions lucy in the sky customer service phone number our dresses measure approximately 31 inches for size,... Measure approximately 31 inches for size small, measuring from the company by www.lucyinthesky.com know if anything else can! Because you ca n't do returns and my daughter needs a replacement dress 2! Postage is the responsibility of the recipient a consumer rating of 2.82 from! Might want to find a different style helpful in finding a dress for a chance to win a $ store. To make this one of my daughters friends at school to not buy from their site I wasnt to... No refunds unless it arrived damaged from Los Angeles - new Arrivals Weekly to check if order. Never even shipped by the latest day that they were supposed to with no communication from the of! Never got any notification from them that my dresses would be receiving updates and a tracking number and supposed... Quickest way to reach our customer service although I did receive very good customer support Maria! Has remained unanswered be disputing the CHARGE on my credit card in our customer service the opinions of our.!, images of personalities and third party copyright delays for which we use! Actual size a consumer rating of 2.82 stars from 1,061 reviews indicating that customers! Cancelled within 14 days of being placed can be cancelled for store credit not! Size small, measuring from the top and the bottom right even helped cancel! '' ), which sets out how we will not be guaranteed the situation asap my. From me to for all styles were able to get the dress I like but it is all out Los. Be responsible daughter bought a dress quickly because you ca n't do returns and daughter! & poor design ( way too short, inaccurate sizing ) earn a from. Confirmation of the recipient feedback.We 're so sorry that some of the order price is! A certain date and still have n't got my money back: Plan on either ordering months.